Zendesk MCP Server

Manage Zendesk tickets and comments, analyze tickets, draft responses, and access Help Center articles as a knowledge base.

A Model Context Protocol server for Zendesk.

This server provides a comprehensive integration with Zendesk. It offers:

- Tools for retrieving and managing Zendesk tickets and comments
- Specialized prompts for ticket analysis and response drafting
- Full access to the Zendesk Help Center articles as knowledge base

- build:uv venv && uv pip install -e .oruv buildin short.
- setup zendesk credentials in.envfile, refer to.env.example.
- configure in Claude desktop:

{ "mcpServers": { "zendesk": { "command": "uv", "args": [ "--directory", "/path/to/zendesk-mcp-server", "run", "zendesk" ] } } }

You can containerize the server if you prefer an isolated runtime:
-

Copy.env.exampleto.envand fill in your Zendesk credentials. Keep this file outside version control.

Run the server, providing the environment file:

docker run --rm --env-file /path/to/.env zendesk-mcp-server

Add-iwhen wiring the container to MCP clients over STDIN/STDOUT (Claude Code uses this mode). For daemonized runs, add-d --name zendesk-mcp.

The image installs dependencies fromrequirements.lock, drops privileges to a non-root user, and expects configuration exclusively via environment variables.

To use the Dockerized server from Claude Code/Desktop, add an entry to Claude Code'ssettings.jsonsimilar to:

{ "mcpServers": { "zendesk": { "command": "/usr/local/bin/docker", "args": [ "run", "--rm", "-i", "--env-file", "/path/to/zendesk-mcp-server/.env", "zendesk-mcp-server" ] } } }

Adjust the paths to match your environment. After saving the file, restart Claude for the new MCP server to be detected.

- zendesk://knowledge-base, get access to the whole help center articles.

Analyze a Zendesk ticket and provide a detailed analysis of the ticket.

Fetch the latest tickets with pagination support

- page(integer, optional): Page number (defaults to 1)
- per_page(integer, optional): Number of tickets per page, max 100 (defaults to 25)
- sort_by(string, optional): Field to sort by - created_at, updated_at, priority, or status (defaults to created_at)
- sort_order(string, optional): Sort order - asc or desc (defaults to desc)

Output: Returns a list of tickets with essential fields including id, subject, status, priority, description, timestamps, and assignee information, along with pagination metadata

- Input:

- ticket_id(integer): The ID of the ticket to retrieve

Retrieve all comments for a Zendesk ticket by its ID

- Input:

- ticket_id(integer): The ID of the ticket to get comments for

Create a new comment on an existing Zendesk ticket

- Input:

- ticket_id(integer): The ID of the ticket to comment on
- comment(string): The comment text/content to add
- public(boolean, optional): Whether the comment should be public (defaults to true)

- Input:

- subject(string): Ticket subject
- description(string): Ticket description
- requester_id(integer, optional)
- assignee_id(integer, optional)
- priority(string, optional): one oflow,normal,high,urgent
- type(string, optional): one ofproblem,incident,question,task
- tags(array[string], optional)
- custom_fields(array[object], optional)

Update fields on an existing Zendesk ticket (e.g., status, priority, assignee)

- Input:

- ticket_id(integer): The ID of the ticket to update
- subject(string, optional)
- status(string, optional): one ofnew,open,pending,on-hold,solved,closed
- priority(string, optional): one oflow,normal,high,urgent
- type(string, optional)
- assignee_id(integer, optional)
- requester_id(integer, optional)
- tags(array[string], optional)
- custom_fields(array[object], optional)
- due_at(string, optional): ISO8601 datetime

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