Zendesk Help Center MCP Server

A Model Context Protocol (MCP) server that interfaces with the Zendesk Help Center API, allowing integration with Claude Desktop and other MCP-compatible clients.

Features

- Article Search: Search for articles in your Zendesk Help Center
- Article Details: Retrieve detailed information about specific articles by ID

Prerequisites

- Node.js (v18 or higher)
- A Zendesk account with API access
- Zendesk API token

Installation

1. Clone this repository:

   git clone https://github.com/yourusername/zendesk-help-center-mcp-server.git

   cd zendesk-help-center-mcp-server

   

2. Install dependencies:

   npm install

   

3. Create a .env file in the root directory with your Zendesk credentials:

   ZENDESK_SUBDOMAIN=your-subdomain

   ZENDESK_EMAIL=your-email@example.com

   ZENDESK_API_TOKEN=your-api-token

   

You can copy the .env.example file and fill in your details:

   cp .env.example .env

   

Building and Running

1. Build the project:

   npm run build

   

2. Start the server:

   npm start

   

The server will run on standard input/output, making it compatible with Claude Desktop and other MCP clients.

Available Tools

The server provides the following tools:

1. searchArticles

Search for articles in your Zendesk Help Center.

Parameters:
- query (string, required): Search keyword
- locale (string, optional): Locale code (e.g., 'en', 'ja', 'en-us')
- page (number, optional): Page number
- per_page (number, optional): Number of results per page (max 100)

2. getArticle

Get details of a specific Zendesk Help Center article by ID.

Parameters:
- id (number, required): Article ID
- locale (string, optional): Locale code (e.g., 'en', 'ja', 'en-us')

Using with Claude Desktop

Adding to Claude's mcpServers Configuration

Add the following configuration to the mcpServers section in Claude's settings file:

{
  "mcpServers": {
    "zendeskHelpCenter": {
      "command": "npx",
      "args": ["-y", "github:hidechae/zendesk-help-center-mcp-server"],
      "env": {
        "ZENDESK_SUBDOMAIN": "your-subdomain",
        "ZENDESK_EMAIL": "your-email@example.com",
        "ZENDESK_API_TOKEN": "your-api-token"
      }
    }
  }
}

After adding this configuration, you can use the Zendesk Help Center tools within Claude.

Development

This project uses TypeScript and follows the Model Context Protocol specification.

To run in development mode with auto-reloading:

npm run dev

License

MIT

Contributing

Contributions are welcome! Please feel free to submit a Pull Request.