Ticketdesk AI MCP
About
AI Agents for Customer Support
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- Author
- ticketdesk-ai
- Categories
- Productivity, Other, AI, Communication
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Setup
Install Ticketdesk AI MCP in your MCP client (Claude Desktop, Cursor, Windsurf, and others).
Repository: https://github.com/ticketdesk-ai/ticketdesk-mcp
Follow the installation instructions in the repository README, then restart your MCP client.
The MCP server is the fastest way to bring AI into your customer support operations, powering AI customer support with automatic, context-aware responses from yourtraining materialacross email and chat, all through advanced AI support tools connected via the MCP server.
Whether you're building acustomer support AI agent, automating a helpdesk workflow, or just want your AI assistant to be able to triage and respond to tickets, the Ticketdesk MCP server gives you everything you need.
Go to Claude desktop Settings > Connectors > Add a connector
If you are using Cursor, VS code or any other tools. Follow these steps to addmcpServersin the configuration -
-
Open your Claude Desktop configuration file:
- macOS:~/Library/Application Support/Claude/claude_desktop_config.json
- Windows:%APPDATA%\Claude\claude_desktop_config.json
{ "mcpServers": { "ticketdesk": { "url": "https://api.ticketdesk.ai/mcp?apikey=[YOUR_API_KEY]" } } }
- Restart Claude Desktop. You'll see a tools icon in the chat input. Click it to confirm Ticketdesk tools are loaded.
Use these one-liners to get started with your AI assistant:
- "Show me all open tickets assigned to me"
- "List urgent tickets that haven't been updated in the last 24 hours"
- "Find all tickets tagged 'billing' that are still open"
- "Get ticket #1042 and summarize the issue"
- "Read the conversation on ticket #1042 and draft a reply resolving the issue"
- "Reply to ticket #310 and let the customer know their refund has been processed"
- "Send a reply to ticket #77 asking for their order number to investigate further"
- "Add a note on ticket #1042 summarizing what's been tried so far"
- "Leave an internal note on ticket #200 explaining why it's being escalated"
- "Add a handoff note on ticket #99 for the next agent"
- "Create a ticket for John (john@example.com) reporting that the export feature is broken"
- "Open a new urgent ticket fromsupport@example.comabout a payment failure"
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