ConnectWise Manage MCP Server
About
A Model Context Protocol (MCP) server that integrates with the ConnectWise Manage API. It enables Claude to perform operations like retrieving, creating, updating, and deleting tickets, companies, contacts, and other entities. The server is intended for ConnectWise Manage users…
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- MCP-Mirror
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Jump to
- Authentication with ConnectWise Manage API using API keys
- Retrieve, create, update, and delete tickets, companies, contacts, and more
- Filtering and pagination support for queries
- Works as a standard MCP server with Claude Desktop
- Easy setup via npm or manual build
Setting up with Highlight
This MCP is not yet compatible with Highlight’s one-click setup. However, you can still use it with Highlight by following these steps:
- Download and install Highlight from highlightai.com/download
- Navigate to the plugins tab and select "Add Custom Plugin"
-
Configure the plugin with the settings below
Plugin Name
ConnectWise Manage MCP ServerCommand (node, npx, python, etc.)Please refer to the README for specific instructions on how to obtain API keys or other required environment variables.
- Enable "Start Automatically" if you want the plugin to start when Highlight launches
From the repository
Install the server globally via npm (npm install -g connectwise-mcp-server) or clone the repository, install dependencies, and build. Provide ConnectWise Manage API credentials (company ID, public key, private key, URL) as environment variables. Add the server to the Claude Desktop configuration file under mcpServers with the connectwise key, specifying the command npx -y connectwise-mcp-server and the required environment variables (CW_COMPANY_ID, CW_PUBLIC_KEY, CW_PRIVATE_KEY, CW_URL). Once configured, Claude can call functions like cw_search_tickets, cw_get_ticket, cw_create_ticket, cw_search_companies, and cw_get_company.
Claude Desktop / Cursor
Paste into your MCP client config file to install this server.
{
"mcpServers": {
"connectwise manage mcp server": {
"connectwise": {
"command": "npx",
"args": [
"-y",
"connectwise-mcp-server"
],
"env": {
"CW_COMPANY_ID": "",
"CW_PUBLIC_KEY": "",
"CW_PRIVATE_KEY": "",
"CW_URL": ""
}
}
}
}
}McpServers
{
"connectwise": {
"command": "npx",
"args": [
"-y",
"connectwise-mcp-server"
],
"env": {
"CW_COMPANY_ID": "",
"CW_PUBLIC_KEY": "",
"CW_PRIVATE_KEY": "",
"CW_URL": ""
}
}
}ConnectWise Manage MCP Server
A Model Context Protocol server that provides integration with the ConnectWise Manage API. This server enables Claude to interact with ConnectWise Manage to perform operations like retrieving tickets, companies, contacts, and more.
Features
- Authentication with ConnectWise Manage API using API keys
- Support for retrieving tickets, companies, contacts, and other entities
- Ability to create, update, and delete entities
- Filtering and pagination support for queries
Installation
Using NPM
npm install -g connectwise-mcp-server
Manual Setup
1. Clone this repository
2. Install dependencies with npm install
3. Build the project with npm run build
4. Start the server with npm start
Configuration
To use this MCP server, you'll need to provide ConnectWise Manage API credentials:
- Company ID
- Public Key
- Private Key
- ConnectWise Manage URL (e.g., api-na.myconnectwise.net)
Claude Desktop Configuration
Add the following to your Claude Desktop configuration file (typically located at ~/Library/Application Support/Claude/claude_desktop_config.json on macOS):
{
"mcpServers": {
"connectwise": {
"command": "npx",
"args": ["-y", "connectwise-mcp-server"],
"env": {
"CW_COMPANY_ID": "your_company_id",
"CW_PUBLIC_KEY": "your_public_key",
"CW_PRIVATE_KEY": "your_private_key",
"CW_URL": "api-na.myconnectwise.net"
},
"options": {
"autoStart": true,
"logLevel": "info"
}
}
}
}
Available Functions
Search Tickets
Searches for service tickets in ConnectWise Manage.
cw_search_tickets(conditions, page_size, page)
Get Ticket
Retrieves a specific service ticket by ID.
cw_get_ticket(ticket_id)
Create Ticket
Creates a new service ticket.
cw_create_ticket(summary, description, board_id, company_id)
Search Companies
Searches for companies in ConnectWise Manage.
cw_search_companies(conditions, page_size, page)
Get Company
Retrieves a specific company by ID.
cw_get_company(company_id)
License
MIT
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